Question 1

What happens when my trial ends?

Accepted Answer

Your account downgrades to the Free plan. No data is deleted. You keep your PMF score and 30 days of history. Upgrade anytime to restore full access. We'll email you 7 days and 1 day before the trial expires.

Question 2

Can I switch plans?

Accepted Answer

Yes. Upgrade or downgrade anytime from your admin settings. Changes take effect immediately. We prorate charges for upgrades.

Question 3

What's the cancellation policy?

Accepted Answer

Cancel anytime. No contracts, no exit fees. Your data is retained for 30 days after cancellation, then permanently deleted.

Question 4

Do you offer discounts for annual billing?

Accepted Answer

Yes. Annual billing gives you one quarter free (~17% off). Startup: $166/mo (vs $199/mo). Growth: $416/mo (vs $499/mo). Scale: $833/mo (vs $999/mo).

Question 5

What counts as a response?

Accepted Answer

A response is one completed survey submission from one of your users. Partial submissions do not count. Response counts reset on the first of each month. On Startup, you get an 80% warning banner in your dashboard before you reach your limit, so you can upgrade before surveys stop collecting.

Question 6

Can I extend my trial?

Accepted Answer

Yes. Integrate the Canviq SDK into your app during your trial and get 30 days free instead of 14.