Feedback flows straight
into your engineering backlog
Stop copying survey results into Jira manually. Canviq auto-creates GitHub issues from low NPS scores and high-voted feedback and syncs status back when engineers ship.
GitHub integration included on the Startup plan and above.
User votes
High-voted item triggers the rule
GitHub issue created
With labels, body, and assignee
Engineers ship it
Issue closed in GitHub
Board auto-updates
Status changes to Shipped
Why this matters
The gap between feedback and engineering is where insights die
Most product teams collect feedback in one tool and manage engineering work in another. The result is a manual copy-paste ritual: export a CSV from your survey tool, open Jira or GitHub, create issues by hand, and hope the context survives the transfer. This process is slow, error-prone, and breaks completely when volume increases.
The deeper problem is the return trip. When an engineer closes a GitHub issue, nothing automatically updates the user-facing feedback board. Users who voted on an item have no way of knowing it shipped unless someone manually updates the status. That erodes trust and makes your board look stale.
Canviq solves both directions. Rules-driven automation creates GitHub or Jira tickets from any feedback event you define, with full context attached. A GitHub webhook receiver listens for issue state changes and pushes those updates back to the board in real time. The result is a live, self-maintaining connection between user feedback and your engineering backlog.
How it works
How Canviq bridges feedback and your engineering workflow
The integration requires no code changes to your existing GitHub or Jira setup. Connect your repository or Jira project in the Canviq settings, configure a webhook endpoint, and define your rules. From that point on, the pipeline runs automatically.
- 1
Define your trigger rules
Set conditions that automatically create an issue. Examples: any NPS response below 6, any feedback item that reaches 50 votes, or any survey response where the open-ended answer mentions a specific keyword. Each rule maps to a target repository or Jira project.
- 2
Canviq creates the issue with full context
When a trigger fires, Canviq calls the GitHub or Jira API and creates an issue that includes the original feedback body, the user segment, the vote count, and the survey response. Label mapping translates Canviq categories into your existing GitHub labels. Assignees are set based on your configured routing rules.
- 3
Engineers work in their existing tools
Your engineering team never needs to log into Canviq. They triage, assign, and close issues entirely within GitHub or Jira. All standard workflow actions including labels, milestones, and pull request links are preserved.
- 4
Status syncs back to your board automatically
When the GitHub issue is closed, Canviq receives the webhook event and updates the linked board item to Shipped. Users who voted on the item receive an email notification. Reopening the issue rolls the status back. No manual updates required.
Capabilities
The feedback-to-backlog pipeline
Rules-driven automation connects your user feedback to the tools your engineers already live in.
Auto-create GitHub issues
Define a rule such as "NPS < 6" or "votes > 50" and Canviq creates a GitHub issue automatically, complete with labels, assignees, and the original feedback body.
Bidirectional status sync
Close a GitHub issue and the corresponding board item updates to Shipped. Reopen it and the status rolls back. No manual reconciliation.
GitHub webhook receiver
Canviq listens for GitHub issue events via webhook. Status changes, assignments, labels, and closures all propagate back to the board in real time.
Custom label mapping
Map Canviq submission categories to GitHub labels. A "Performance" submission becomes a `perf` label on the issue. Configurable per-repository.
Jira integration
Create Jira tickets from high-priority feedback with the same rules engine. Priority, story points, and epic linking are all configurable.
Audit trail
Every integration action (issue created, status synced, webhook received) is logged to the append-only audit log. Required for SOC 2 compliance.
Stop copying feedback into Jira manually.
14-day free trial. No credit card. GitHub integration included on Pro.
Start Free TrialFrequently asked questions
Can Canviq automatically create GitHub issues from survey feedback?
Yes. Set a rule in Canviq settings (for example, PMF answer is not "very disappointed" or vote count exceeds 50) and Canviq opens a GitHub issue automatically when a response matches. The issue gets the original feedback text, the respondent's segment, any relevant labels, and a link back to Canviq.
What GitHub permissions does Canviq need?
Just issues: write on the repositories you configure. Canviq connects via a GitHub App installation, not a personal access token, so it touches only what you explicitly grant. No access to code, pull requests, or repository secrets.
How does bidirectional status sync work?
When you close a GitHub issue, the linked Canviq board item moves to Shipped. Reopen it and the status rolls back. Canviq receives these updates via webhook, so the board stays current without anyone manually updating it.
Does Canviq support Jira in addition to GitHub?
Yes. Jira works through the same rules engine as GitHub. You can set priority, story points, and epic linking per rule. If your team uses both tools, you can route different feedback categories to each.
Can I control which responses create GitHub issues?
Fully. Rules filter on PMF answer, sentiment score, submission category, segment, vote count, or combinations. You can also cap how many issues are created per repository per day to avoid flooding the backlog.
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