Question 1

What is an in-app survey tool?

Accepted Answer

An in-app survey tool embeds a survey widget directly into a web or mobile application, delivering questions to users while they are actively using the product. This produces significantly higher response rates than email surveys because users are already engaged and in context.

Question 2

How does the Canviq SDK work?

Accepted Answer

The Canviq JavaScript SDK is under 50KB and loads asynchronously, so it does not block your critical rendering path. Initialize it with your organization ID, call canviq.trigger('event-name') on any user action, and Canviq evaluates targeting rules server-side to decide whether to show the survey. The SDK works with React, Vue, Angular, vanilla JavaScript, and any web framework.

Question 3

How do you target the right users for in-app surveys?

Accepted Answer

Canviq evaluates targeting rules server-side when a trigger event fires. Rules can filter on engagement level (sessions in last 14 days), user properties (role, plan, company size), previous survey responses, and custom event properties. For PMF surveys, the default targeting ensures only users who have engaged at least twice in 14 days are surveyed.

Question 4

Does the Canviq SDK work with React and Next.js?

Accepted Answer

Yes. The Canviq SDK is framework-agnostic and works with React, Next.js, Vue, Angular, Svelte, and vanilla JavaScript. The SDK exposes a JavaScript API (canviq.trigger(), canviq.identify()) that integrates into any web application. A React hook wrapper is available for component-level integration.

Question 5

What is survey fatigue and how does Canviq prevent it?

Accepted Answer

Survey fatigue occurs when users are shown surveys too frequently, causing them to ignore or dismiss surveys without answering. Canviq prevents this with per-user frequency capping: once a user has responded to a survey or dismissed it, they will not see it again. Global fatigue settings can also limit the number of surveys shown to any user per week.

In-app surveys that reach the right users at the right time

In-app surveys that reach
the right users at the right time